cx888 Privacy Policy — Your Information Is Safe With Us
All personal information you provide on the cx888 platform is kept secure under SSL encryption and a strict privacy policy.
Table of Contents
This privacy policy ("Policy") sets out the terms governing the collection, processing, and protection of information between cx888 ("we", "us", "platform") and its users ("you", "user"). By visiting the cx888 website or creating an account, you are considered to have given your consent to the terms of this policy. If you disagree with any part of this policy, please do not use our platform.
1 Introduction & Scope
cx888 is committed to providing a safe and transparent online gaming environment for users in Bangladesh. Protecting your personal information is one of our highest priorities. This policy applies to the following:
- All pages and services on the cx888.mom website
- All registered and unregistered users on the cx888 platform
- Both the mobile and desktop versions of the platform
- All interactions with us through customer support, live chat, and email
This policy may be revised from time to time. We will publish any changes on this page before they take effect. For significant changes, we will make reasonable efforts to notify you by email.
2 Information We Collect
cx888 only collects information that is necessary to provide platform services, ensure security, and improve the user experience.
Personal Information
Information you voluntarily provide when creating and managing your account:
- Full name and date of birth
- Email address and mobile number
- National ID card or passport number (for identity verification)
- Residential address
- Information required for age verification
Transaction Information
Information collected during financial transactions:
- bKash, Nagad, or Rocket number (in masked format)
- Deposit and withdrawal history
- Transaction date and amount
- Type of payment method
Gaming Activity Information
Information about your gaming behaviour on the platform:
- Game history and betting records
- Win and loss records
- Preferred game types and categories
- Session duration and activity type
Technical Information
Information automatically collected from your device and internet connection:
- IP address and geographic location
- Browser and operating system type
- Device identifier
- Login time and access patterns
3 Purpose of Using Information
cx888 uses your information only for specific, lawful, and transparent purposes. We never sell your information to third parties under any circumstances.
3.1 Account Management & Service Delivery
Your information is used to create, verify, and manage your account. This includes login security, password recovery, account balance management, and overall service delivery.
3.2 Financial Transaction Processing
Your payment information is used to process deposits and withdrawals via bKash, Nagad, and Rocket, and to verify the legitimacy of transactions.
3.3 Identity Verification & Fraud Prevention
Your identity information is verified to confirm who you are and to protect the security of the platform. This helps prevent account fraud, money laundering, and unauthorized access.
3.4 Responsible Gaming Support
By analysing your gaming behaviour, we can identify potentially problematic patterns and take supportive action where needed.
3.5 Customer Service
Your information is used to respond to your complaints and enquiries, provide live chat support, and manage email communication ([email protected]).
3.6 Technical Improvement
Aggregated usage data is analysed to improve platform performance, resolve technical issues, and further enhance the user experience.
5 Cookies & Tracking Technologies
The cx888 platform uses cookies and similar technologies to improve the user experience.
5.1 What Are Cookies?
Cookies are small text files stored in your browser or on your device. They help remember your preferences, maintain your login state, and ensure the site functions correctly.
5.2 Types of Cookies We Use
Essential Cookies
Essential for the basic functionality of the site. Without them, login, session management, and security will not work. There is no option to disable these cookies.
Analytical Cookies
Used to understand which pages of the site are used most. This information is anonymous and aggregated — no individual is identified.
Functional Cookies
Used to remember your language preference, theme settings, and other personalised preferences. They make your experience more convenient.
5.3 Cookie Controls
You can control or delete cookies from your browser settings. However, disabling essential cookies may prevent you from using some important features of the platform.
6 Data Security
cx888 uses industry-standard technology and practices to protect your information.
SSL Encryption
All data transfers between you and our servers are encrypted using SSL/TLS technology.
Data Masking
Sensitive information such as mobile numbers and financial data is stored in masked format within the system.
Access Control
Only authorised staff can access your data, and all access is logged.
Security Monitoring
Our system conducts 24/7 security monitoring to detect suspicious activity.
7 Data Retention Period
cx888 retains your information only for as long as it is necessary or legally required.
7.1 Account Information
All account information is retained while your account is active. Even after closing your account, some information may be retained for a set period for legal and security reasons.
7.2 Financial Transaction Information
Transaction records may be retained for an extended period for financial reporting and fraud prevention purposes, in line with applicable law.
7.3 Data Deletion Requests
You may contact us to request deletion of your information. However, where there are legal obligations or security requirements, it may not be possible to delete all information immediately.
8 Your Rights
As a cx888 user, you have the following rights regarding your personal information:
Right of Access & to View Information
You have the right to know what information we hold about you and to receive a copy of it.
Right to Rectification
If your information is inaccurate or incomplete, you have the right to request that it be corrected.
Right to Erasure
In certain circumstances, you have the right to request deletion of your information.
Right to Restrict Processing
In certain cases, you have the right to request that processing of your information be restricted.
Right to Object
You have the right to object to the processing of your information for specific purposes.
Right to Data Portability
Where technically feasible, you have the right to request your information in a structured format.
To exercise these rights, please email [email protected] or contact us via 24/7 live chat.
9 Protection of Minors
cx888 is strictly an adult platform. We only provide services to individuals aged 21 and above.
Age Verification Policy
cx888 does not knowingly collect information from or provide services to minors. If we become aware that a minor has created an account, that account will be immediately closed and all associated data will be deleted.
To parents and guardians: If you suspect that your child has created an account on cx888, please contact us immediately at [email protected]. We will take the necessary steps promptly.
10 Contact & Complaints
If you have any questions, concerns, or complaints regarding this privacy policy, please contact us using the methods below:
Live Chat
24/7 live chat support is available directly on the cx888 platform. Service is provided in both Bengali and English. Our support team is always ready to assist with any data protection enquiries.
Email Contact
For detailed privacy requests or data deletion applications, please email:
Please clearly state the nature of your request in your email so that we can respond quickly and accurately.